Accepted Payment Options

We gladly accept the following credit cards for your pet supply purchases: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we offer the convenience of Apple Pay. When you’re ready to check out, simply enter your card details, and rest assured that your payment will be processed securely.

What to Do If Your Credit/Debit Card Payment Is Declined

Place a New Order

If your payment gets declined, you’ll need to place a new order. Unfortunately, we’re unable to reinstate orders once a payment has been declined.

Conduct the Following Checks

To prevent your new order from being declined, we recommend taking these steps:

  • Verify Card Details: Double-check that all the information on your card is accurate, especially the expiry date.
  • Enter the Security Code Correctly: This is the three-digit number located on the back of your card. Ensure you type it in precisely.
  • Contact Your Card Issuer or Bank: Your card issuer might have declined the payment without providing us with a reason. It’s advisable to reach out to them or your bank to inquire about the decline.

If you’ve confirmed all the above and the payment still fails, try using another card or a different payment method.

Next Steps

  • 3D Secure Declines: If your payment was declined through 3D Secure, you should contact your bank for further details.
  • Error Messages: In case you receive an error message, please get in touch with us. Provide as many specifics about the issue as possible, including the exact error message you saw. We’ll work to resolve it promptly.

Security and Privacy

Your security is our top priority. Our website employs advanced encryption technology to safeguard your payment information during processing. Moreover, we adhere to PCI-DSS standards to guarantee the protection of your data while you shop for pet supplies.

We also take fraud prevention seriously. All credit and debit card transactions are subject to validation and authorization by both us and the card issuer. When making online card payments, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or additional interactions like fingerprint scanning or two-factor authentication, based on various authentication factors. For more information about these authentication processes, please consult your card-issuing bank.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email. If you don’t see it in your inbox, kindly check your spam or junk folder.

Contact Us

If you have any questions or concerns, please don’t hesitate to reach out to us.

  • Address: 807A, 8/F, TWO HARBOURFRONT 22 TAK FUNG ST HUNG HOM HONG KONG
  • Telephone: +852 89481385
  • Email: [email protected]
  • Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)

On business days, we’ll get back to you within 24 hours.